How to Choose the Right LiveScan
Fingerprinting Vendor.

1. Verify Certifications and Compliance

Compliance is essential when dealing with fingerprinting services.
A reliable LiveScan vendor should:

•  Be authorized by state agencies (such as DOJ where applicable)
• Offer FBI fingerprinting services if required
• Follow strict data privacy and security regulations

If a vendor cannot clearly prove certification, it’s best to look elsewhere

2. Evaluate Technology and Equipment

The quality of fingerprinting equipment affects accuracy and rejection rates.

Ask vendors:

• Are your scanners FBI-certified?
• Do you have certified technicians to assist or just a Kiosk with no support?
• What is your fingerprint rejection rate?
• Do you use the latest LiveScan technology?

Better equipment reduces delays caused by rejected prints.

3. Compare Turnaround Times

Speed matters—but consistency matters more.

Look for:

• Average processing time
• Reliability of submissions
• Ability to track status updates

A dependable vendor with consistent turnaround times is more valuable than one making
unrealistic promises.

4. Assess Customer Experience

If employees or clients interact with the vendor, their experience reflects on your organization.

Consider:

• Online scheduling and appointment availability
• Walk-in options
• Staff professionalism
• Customer support responsiveness

Reading reviews can provide insight into real-world experiences.

5. Check Location and Accessibility

Convenience can impact completion rates for fingerprinting.

• Are locations easy to access?
• Do they offer evenings or weekend hours?
• Is mobile LiveScan fingerprinting available for on-site services?

Mobile options are especially useful for companies onboarding multiple employees at once.

6. Understand Pricing Structure

LiveScan pricing can vary depending on services and location.

Make sure you understand:

• Rolling fees vs. government fees
• Any additional or hidden charges
• Bulk pricing for businesses

Transparent pricing helps avoid unexpected costs.

7. Review Data Security Practices

Fingerprint data is highly sensitive and must be protected.

Ensure your vendor:

• Uses encrypted data transmission
• Has clear data retention policies
• Follows cybersecurity best practices

Never compromise on security when handling biometric data.

8. Research Reputation and Experience

A vendor’s track record can tell you a lot.

• How long have they been in business?
• Do they specialize in your industry?
• What do customer reviews say?

An experienced provider is more likely to deliver consistent, reliable service.